Postage

At Loomi, we are delighted to offer both domestic and international shipping options to cater to customers worldwide.

All orders will be shipped using Australia Post and dispatched within 2-4 business days.

Please note that shipping rates and delivery times may vary depending on your location and the shipping method selected. We aim to provide competitive shipping rates and transparent pricing, so you can have peace of mind knowing the cost upfront.

For more information about rates, and estimated delivery times, please visit the Australia Post website or reach out to us at hello@loomiwellnessco.com. We are here to assist you and make your shopping experience as convenient and enjoyable as possible.

Returns

At Loomi, we strive to ensure your utmost satisfaction with every purchase. We understand that circumstances may arise where you may need to return or exchange a product, and we are here to assist you with our hassle-free return policy.

Change of Mind:

If, for any reason, you change your mind about your product purchase, we are happy to offer a refund or exchange within 30 days from the date of purchase. To qualify for a refund or exchange, please ensure that the product is in its original condition, unused, and with all packaging and tags intact. Simply contact us at hello@loomiwellnessco.com to initiate the return process. Please note that the cost of return shipping for change of mind returns will be the responsibility of the customer.

Faulty/Damaged Products:

We take great pride in the quality and craftsmanship of our products. In the unlikely event that you receive a faulty or damaged item, we sincerely apologise for any inconvenience caused. We offer a full refund or exchange for faulty products within 14 days of purchase. Please reach out to us at hello@loomiwellnessco.com with a detailed description and supporting images of the fault, and we will gladly assist you in resolving the issue promptly. In such cases, we will cover the cost of return shipping.

Refund Process:

Once we receive the returned product and it meets our return policy criteria, we will initiate the refund process. Refunds will be processed using the original payment method used during the purchase. Please allow 10 business days for the refund to be credited back to your account. In case of an exchange, we will ship the replacement item as soon as the return is processed.

Please retain your proof of purchase or order confirmation email as it may be required for verification purposes during the return process.

If you have any further questions or need assistance regarding our return policy, please don’t hesitate to contact us at hello@loomiwellnessco.com. We are here to ensure your complete satisfaction with your purchase from Loomi Wellness Co.